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Credit Union members should be advised that a fraudulent text message, supposedly from a credit union, is circulating. The goal of the fraudsters behind this is to collect personal and sensitive information. If you receive a questionable text message, do not reply or call back with any personal data. Neither your credit union, nor any other business, will ever request personal information from the public via text message, such as PIN codes, passwords, Social Security numbers, credit-card numbers or other financial account information.
Always make sure to follow best security practices and always consider why a person or business needs personal information about you before you provide it. This is a Scam. It is NOT coming from the Credit Union.
If you receive this message, you should delete it. Do not reply or call the phone number provided, or provide any information.
Never respond to an unsolicited email, phone call, or text message that asks for personal information. Cooperative Federal will never contact you by email to ask for your account number, social security number, or PIN.
If you've already been Phished...
If you believe that you have provided sensitive financial information about yourself through a phishing scam, take these steps to protect yourself from Identity Theft:
1. Notify us immediately. If the information released is related to your Cooperative Federal account, call Member Services at 473-0220. If the information is related to an account at another bank or credit union, contact them.
2. Protect your credit. Contact the 3 major credit bureaus and request that a fraud alert be placed on your credit report. You can do this online or over the phone.
Experian - 1-888-397-3742
Equifax - 1-800-525-6285
TransUnion - 1-800-680-7289