Members of several credit unions have reported receiving emails supposedly from Enfact, a branch of Fiserv dedicated to alerting members to suspicious transactions. These emails have been confirmed as fraudulent phishing emails. Do not respond or click on any of the links included.
Below is a sample email.
From: eNFACT Notifications [mailto:email@example.com]
Sent: Thursday, January 26, 2012 12:23 PM
Subject: eNFACT Case #29018
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
An eNFACT Case was generated for the cardholder below:
Transaction 1 Information:
A charge on 10/23/2011 in the amount of $438.09 in ITALY
Transaction Score: 981
Transaction 2 Information:
A charge on 10/23/2011 in the amount of $513.14 in ITALY
Transaction Score: 918
The eNFACT Case is generated when a suspect transaction is detected. If this transaction was not initiated by you as the credit card holder please follow the steps as shown at : (website)
Please be sure to complete the Case Resolution Notification (CRN) Form at (website) . If you have any questions, or would like additional information pertaining to this eNFACT Case, please contact the Card Processing Center at ###-###-####.
**** THIS IS AN AUTOMATED EMAIL. DO NOT REPLY TO THIS EMAIL. ****
You are receiving this automated message because your financial institution and card issuer are subscribed to our service.
This is a phishing email, designed to steal your information. Do not respond or click on any of the links included.