One of our main phone lines, 471-1116, was not working properly, starting on Sept 4. We fixed this issue on September 8th and this line is working correctly now.
We understand how important it is for you to have access to your account, and how upsetting it is when you cannot reach us.
We never plan or expect to have any of our numbers not work, but in the unexpected event that one does, there are additional ways to get in touch with us.
(315) 473-0220 – This is our main member service number. This is the best way to reach an available member service representative when we are open. You can also leave a message when we're closed. Each office also has a direct member service number - 473-0260 for Southwest, 473-0270 for Westcott, and 473-0280 for North Salina. If no one at that office can answer at that time, your call will then go to all offices so you can speak with someone.
(315) 473-0242 – This is our general lending department number. If you have questions about your loans, or general credit questions, give this number a call.
(315) 476-1451 – This is our financial classes & counseling number.
And, finally, (315) 671-CASH or 671-2274 is our automatic “phone teller” that you can use to hear your balances, history, and to make transfers or payments by phone,24 hours a day, 7 days a week. Direct lines for all staff members are also all posted on the website.