Cooperative Federal is a credit union dedicated to community development, economic empowerment and social justice - for our individual members, our community, and our world. Join a dedicated team of community activists posing as bankers.
Please note: all newly hired staff are required to be vaccinated against COVID-19.
General Scope of Role:
Provide support and service to members on their existing credit union loans. Serve as primary user for mortgage servicing functions within core system, including escrow account processing and analysis. Respond to members’ questions regarding their loan transactions, particularly mortgage loans. Assist with all other aspects of mortgage servicing. Contact members who are past due on their mortgages, as assigned. Communicate with attorneys regarding foreclosure proceedings. Maintain strong daily/weekly/monthly task management and written procedures for areas of responsibility. Bilingual persons are encouraged to apply (Spanish, Swahili, or other languages).
ESSENTIAL FUNCTIONS:
A) Loan Servicing
1. Serve as primary user for mortgage servicing functions with core system. Maintain loan interest rate indices. Handle questions from staff about mortgage loans and payment application.
2. Work with mortgage loan officers to set-up newly closed real estate loans.
3. Maintain accurate records of insurance and taxes on real estate loans.
4. Responsible for timely payment of escrowed real estate loan property taxes and insurance, and any other disbursements from escrow accounts.
5. Support the Accounting Department with follow-up on any outstanding and stale-dated escrow disbursement checks.
6. Perform escrow analysis, ensuring compliance with applicable regulation.
7. Courteously and compassionately handle member questions about loan payment changes, payment posting, and other loan status questions. Refer for budget or housing counseling, or other credit union services, as appropriate.
8. Troubleshoot loan payment processing errors.
9. Perform outreach to members with upcoming payment and credit limit changes, and refer to mortgage loan officers as appropriate
10. Review and respond to incoming disputes regarding credit reporting, such as via the eOscar system or member inquiries.
11. Process ACH Originations for recurring and one-time loan payments. Monitor for rejected ACH payments and immediately notify members of returned payments and make alternate payment arrangements.
12. Serve as an expert on the Message Pay text reminder and payment system. Review daily for payment issues; serve as the point of contact for staff with questions; interface with vendor to resolve questions as needed.
13. File mortgage discharges for paid off real estate loans.
14. Store documentation in the electronic records management system (OnBase Unity).
15. Use the core processing system to produce reports on escrow payments due and escrow analysis.
16. Prepare other reports as requested.
B) Collections
1. Responsible for initiating and following through with the collection of delinquent loan accounts as assigned in accordance with established collection policies and procedures.
2. Contact past-due members by telephone, text message reminder system, mail, and/or email. Identify the reasons for past-due status, and assist them in developing plans to bring accounts to a current status. Collect on overdue accounts wherever possible. Primary focus will be on contacting mortgage borrowers with mortgage loans past due between 16 – 30 days.
3. Notify co-signers regarding status of delinquent loans as assigned.
4. Communicate with attorneys regarding mortgage foreclosures in progress. Promptly provide updated payoff balances and payment information as requested.
5. Maintain records of attempts to collect, using core software.
6. Maintain documentation in the electronic records management system (OnBase Unity).
7. Assist with correct posting of payments on significantly past-due loans, or loans in foreclosure.
8. Maintain loan records and electronic files to reflect any modifications, restructures, forbearances, stipulated settlements, or other payment arrangements.
9. Provide members with complete explanation of loan status, as requested.
C) GENERAL
1. Write or update procedures for all tasks in areas of responsibility.
2. Make suggestions to management on ways to improve work processes.
3. Support management in the implementation of board policies and directives.
4. Attend trainings and meetings as required by the credit union.
5. Undertake such other reasonable and lawful duties as may be directed from time to time by the Lending Manager or CEO.
JOB REQUIREMENTS AND QUALIFICATIONS:
The minimum requirements for this position include
KNOWLEDGE REQUIREMENTS:
PHYSICAL REQUIREMENTS:
These physical requirements are representative of what is necessary for an employee to successfully perform the essential functions of the Collections position. Reasonable accommodation can be made to enable people to perform the described essential functions.
Job Type: Full-time
Pay: $18.75 - $21.25 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Work Location: In person
Job Summary
Cooperative Federal is a credit union dedicated to community development, economic empowerment and social justice - for our individual members, our community, and our world. Join a dedicated team of community activists posing as bankers.
*Bilingual persons are encouraged to apply! (Spanish, Swahili, or other languages)**
Job Opening: Member Service Representative/Teller
Responsibilities and Duties
Job Responsibilities: Member Service Representatives greet members, perform teller transactions over-the-counter and by phone, answer member account and financial questions and inform members about credit union services and financial education & asset building opportunities, like our Homebuyer Dream Program. Should be able to work two Saturdays a month and until 6:30 pm Monday - Friday). Cash handling or related experience required. Bilingual a plus. The hours for this position can vary from 32 - 36 hours per week.
Member Service Representatives play a key role in helping members and potential members understand the wide array of services, education, and counseling we provide.
Qualifications and Skills
Qualifications: At least one year of cash handling experience and customer service experience required. Should be enthusiastic about our mission of serving the underserved and working for community development. Must be able to work two Saturdays each month (9:30 am to 1:30 pm), and until 6:30 pm on Fridays.
Benefits
Health insurance, dental insurance, short-term and long-term disability insurance; option to join 401k retirement savings plan at 6 month anniversary; sick and vacation days plus all federal holidays off with pay
Job Types: Full-time, Part-time
Pay: $18.25 - $18.50 per hour
Expected hours: 32 – 36 per week
Benefits:
Schedule:
Application Question(s):
Work Location: In person
Staff Positions:
Rate of pay depends on experience. Our competitive benefits package includes health insurance, dental insurance, vision insurance, short-term and long-term disability insurance, group life insurance; option to join 401k retirement savings plan at 6 month anniversary; sick and vacation days plus all federal holidays off with pay.
AmeriCorps Positions:
For more information about national service compensation and benefits, please visit Americorps.gov (EMC or VISTA Programs) or VISTA Campus (VISTA Program only).
To be considered for future positions, please email a cover letter and resume to our HR team.
Cooperative Federal is an equal opportunity employer.