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If you’ve got questions, we’re here to help! 

Send us a SECURE MESSAGE by logging in to online banking, OR send us an email through the web form below. For your security, please do not include your account number or other sensitive information in emails. 

You can also contact specific staff members using the Directory, below.

See also: Locations & Hours.

Fill out my online form.

For your security, please do not send sensitive information over the internet. Sensitive information includes account numbers, card numbers, Social Security Numbers, PIN, passwords, etc. If your question requires an exchange of sensitive information, we can respond in an encrypted email and your responses to that email will also be secure.

Main Line: (315) 471-1116
To reach a specific office location, see Locations and Hours.

Toll Free: (855) 532-5210

VISA Cards: (800) 453-4270
Call to report lost or stolen credit cards and debit cards.
Learn more about blocking and replacing VISA cards.

Phone Teller: (315) 671-CASH or Toll Free: (888) 584-0224
Automated account info by phone.

Fax: (315) 476-0567

Department Directory
DepartmentPhoneEn Español
Member Services315-473-0220315-473-0290
Personal Loans & Credit315-473-0242315-473-0291
Mortgage Applications315-473-0244315-473-0291
Mortgage Servicing315-473-0235315-473-0291
Small Business Program315-473-0249315-473-0291
Financial Education & Community Development315-476-1451315-473-0291
HUD Housing Counseling315-476-5290315-473-0291
Management Team
Name & TitlePhoneEmail: __@coopfed.orgNote
Christina Sauve (she/her), CEO315-473-0250christinas 
Chelsea Conley (she/her), Member Service Manager315-473-0279 (c) 315-558-7749chelseac 
Thom Dellwo (he/him), Financial Counselor315-473-0217thomdNotary Public
Jim Hartman (he/him), Lending Manager315-473-0222 (c) 315-748-1490jimhNotary Public
Angiliza Johnson (she/her), Accounting Manager315-473-0229angilizajespañol, Notary Public
Miguel Tarrats (he/him), Compliance and Audit Specialist315-473-0234migueltNotary Public
Meagan Weatherby (she/her), Development & Communications Manager315-473-0206meaganw 
Lending & Counseling Staff
Name & TitlePhoneEmail: __@coopfed.orgNote
David C. (he/him), Mortgage Processor315-473-0208davidc 
Donaldo M. (he/him), Loan Officer315-473-0214dmcphersonespañol
Leyanis D. (she/her), Loan Officer315-473-0282 (c) 315-744-7722leyidespañol
Lydia M. (they/them), Loan Processor315-473-0212lydiam 
Maribel G. (she/her), Loan Support315-440-2501maribelgespañol
Melinda P. (she/her), Mortgage Officer315-473-0231melindap 
Remy P. (she/her), Housing Counselor315-473-0233remypKiswahili
Roger T., Loan Servicing & Support315-473-0298rogert 
Member Service Staff
Name & TitlePhoneEmail: __@coopfed.orgNote
Alyzmarie M. (she/her), Member Service Rep.315-473-0284alyzmariemespañol
Darletta (DD) J. (she/her), Member Service Rep.315-473-0262ddjay 
Drew T. (he/they), Member Service Rep.315-473-0272drewt 
Feruzi M. (he/him), Member Service Rep.315-473-0274feruzimFrançais, Kiswahili, Lingala, Kinyarwanda
Gloria C. (she/her), Member Service Rep.315-473-0281gloriacespañol
Leyanis D. (she/her), Branch Manager315-473-0282 (c) 315-744-7722leyidespañol
Maribel G. (she/her), Member Service Support Office315-440-2501maribelgespañol
Hector Manuel P. (he/him), Member Service Rep.315-473-0273hectorpespañol
Sam E. (he/him), Member Service Specialist315-473-0251sameespañol, Notary Public
Tiffany D. (she/her), Member Service Rep.315-473-0245tiffanyd 
Tyler A. (he/him), Member Service Rep.315-473-0271tylera 
Admin Staff
Name & TitlePhoneEmail: __@coopfed.orgNote
David J. (he/him),315-473-0227djohnsonsr 
Gerry R. (she/her), Operations Specialist315-473-0210gerryrNotary Public
Janet F. (she/her), Marketing & Grants Specialist315-473-0215 (c) 315-558-4265janetfespañol
Loica N. (she/her), Accounting & Operations Specialist315-473-0205loicanFrançais