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Main Line: (315) 471-1116
To reach a specific office location, see Locations and Hours.
Toll Free: (855) 532-5210
VISA Cards: (800) 453-4270
Call to report lost or stolen credit cards and debit cards.
Learn more about blocking and replacing VISA cards.
Phone Teller: (315) 671-CASH or Toll Free: (888) 584-0224
Automated account info by phone.
Fax: (315) 476-0567
| Department | Phone | En Español |
|---|---|---|
| Member Services | 315-473-0220 | 315-473-0290 |
| Personal Loans & Credit | 315-473-0242 | 315-473-0291 |
| Mortgage Applications | 315-473-0244 | 315-473-0291 |
| Small Business Program | 315-473-0249 | 315-473-0291 |
| Financial Education & Community Development | 315-476-1451 | 315-473-0291 |
| HUD Housing Counseling | 315-476-5290 | 315-473-0291 |
| Name & Title | Phone | Email: [email protected] | Service Notes |
|---|---|---|---|
| Christina Sauve (she/her), CEO | 315-473-0250 | christinas | |
| Chelsea Conley (she/her), Operations Manager | 315-473-0235 | chelseac | |
| Thom Dellwo (he/him), Financial Counselor | 315-473-0217 | thomd | Notary Public |
| Jim Hartman (he/him), Lending Manager | 315-473-0222 (c) 315-748-1490 | jimh | Notary Public |
| Angiliza Johnson (she/her), Accounting Manager | 315-473-0229 | angilizaj | español, Notary Public |
| Miguel Tarrats (he/him), Compliance and Audit Specialist | 315-473-0234 | miguelt | Notary Public |
| Meagan Weatherby (she/her), Development & Communications Manager | 315-473-0206 | meaganw |
| Name & Title | Phone | Email: [email protected] | Note |
|---|---|---|---|
| David C. (he/him), Mortgage Processor | 315-473-0208 | davidc | |
| Kira C. (she/her), Collections Counselor | 315-473-0228 | kirac | |
| Donaldo M. (he/him), Loan Officer | 315-473-0214 | dmcpherson | español |
| Leyanis D. (she/her), Loan Officer | 315-473-0282 (c) 315-744-7722 | leyid | español |
| Lydia M. (they/them), Loan Officer | 315-473-0212 | lydiam | |
| Maribel G. (she/her), Loan Support | 315-440-2501 | maribelg | español |
| Melinda P. (she/her), Mortgage Officer | 315-473-0231 | melindap | |
| Remy P. (she/her), Housing & Financial Counselor | 315-473-0233 | remyp | Kiswahili |
| Loan Servicing & Support | 315-473-0298 | info |
| Name & Title | Phone | Email: [email protected] | Note |
|---|---|---|---|
| Alyzmarie M. (she/her), Member Service Rep. | 315-473-0284 | alyzmariem | español |
| Drew T. (he/they), Member Contact Specialist | 315-473-0236 | drewt | |
| Feruzi M. (he/him), Member Service Rep. | 315-473-0274 | feruzim | Français, Kiswahili, Lingala, Kinyarwanda |
| Gloria C. (she/her), Member Service Rep. | 315-473-0281 | gloriac | español |
| Leyanis D. (she/her), Branch Manager | 315-473-0282 (c) 315-744-7722 | leyid | español |
| Maribel G. (she/her), Member Service Support Office | 315-440-2501 | maribelg | español |
| Renald D. (he/him), Branch Manager | 315-473-0203 | renaldd | Notary Public |
| Sam E. (he/him), Member Service Specialist | 315-473-0251 | same | español, Notary Public |
| Sara H. (she/her), Member Service Rep. | 315-473-0272 | sarah | |
| Sibelis P. (she/her), Member Service Rep. | 315-473-0273 | sibelisp | español |
| Tiffany D. (she/her), Member Service Rep. | 315-473-0245 | tiffanyd | |
| Tyler A. (he/him), Member Service Rep. | 315-473-0262 | tylera |
| Name & Title | Phone | Email: [email protected] | Note |
|---|---|---|---|
| David J. (he/him), | 315-473-0227 | djohnsonsr | |
| Janet F. (she/her), Marketing & Development Specialist | 315-473-0215 (c) 315-558-4265 | janetf | español |
| Jenell A. (she/her), Executive Assistant | 315-473-0211 | jenella | |
| Nancy E. (she/her), Sr. Accounting Specialist | 315-473-0205 | nancye |