Account FAQs

Common Questions & Policy Reminders

Using cash transfer apps? Getting ready to move? Please review these notices and friendly reminders from the Member Service team.

When you visit Coop Fed offices, please bring a valid, government-issued photo ID. For the security of our members, we are required to verify the identity of all members prior to performing account transactions or providing account information.

Cooperative Federal has a $2,500 limit for daily cash withdrawals. If you need to arrange a larger transaction, please call us two to three business days in advance.

 Address updates must be completed in writing (in the lobby, by mail with original signature, or through Docusign or Online Banking). To receive a form you can eSign, please send us an email.

Transactions using Cash App, Venmo, Paypal, and other third-party apps may take 2-3 business days, even if you select the “instant” option.

For requests related to Wire transactions, please have the following information available for the originating and destination accounts:

  • Customer Name
  • Financial Institution Name & Contact Info
  • Routing Number
  • Account Number

If you wish to perform transactions on another person’s credit union account, please make arrangements to become a joint owner by appearing at the credit union in person with the primary account owner(s).

For the security of our members, we cannot make exceptions regarding access to accounts that an individual does not own. Only deposits are accepted on other members' accounts.

When you do a balance inquiry at an ATM, the "available balance" in your checking account includes money available to you in your checking account, AND, if you have set up overdraft protection, all overdraft protection account funds. That could include your line-of-credit and/or your savings accounts.

To find out the balance available in your checking account only, you can use Online and Mobile Banking.

If you do not want your "available balance" inquiries at an ATM to show anything but the money in your checking account, you can turn off overdraft protection on your checking account. You set up your overdraft protection when you open a checking account, and can change your overdraft protection preferences any time.