If you’ve got questions, we’re here to help! Send us a question or use the directory below.
You can also view our Locations & Hours.
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Main Line: (315) 471-1116
To reach a specific office location, see Locations and Hours.
Toll Free: (855) 532-5210
VISA Cards: (800) 453-4270
Call to report lost or stolen credit cards and debit cards.
Learn more about blocking and replacing VISA cards.
Phone Teller: (315) 671-CASH
Automated account info by phone.
Fax: (315) 476-0567
Use area code 315 for all phone numbers.
| Department | Phone | En Español |
|---|---|---|
| Member Services | 473-0220 | 473-0290 |
| Personal Loans & Credit | 473-0242 | 473-0291 |
| Mortgage Applications | 473-0244 | 473-0291 |
| Mortgage Servicing | 473-0235 | 473-0291 |
| Small Business Program | 473-0249 | 473-0291 |
| Financial Education & Community Development | 476-1451 | 473-0291 |
| HUD Housing Counseling | 476-5290 | 473-0291 |
| Name & Title | Phone | Flag | |
|---|---|---|---|
| Christina Sauve (she/her) CEO |
315-473-0250 | christinas | |
| Thom Dellwo (he/him) Financial Counselor |
315-473-0217 | thomd | Notary Public |
| Jim Hartman (he/him) Lending Manager |
315-473-0222 | jimh | Notary Public |
| Angiliza Johnson (she/her) Accounting Manager |
315-473-0229 | angilizaj | español, Notary Public |
| Miguel Tarrats (he/him) Member Service Manager |
315- 473- 0279 | miguelt | Notary Public |
| Meagan Weatherby (she/her) Development & Communications Manager |
315-473-0206 | meaganw |
| Name & Title | Phone | Flag | |
|---|---|---|---|
| David C. (he/him) Mortgage Processor |
315-473-0208 | davidc | |
| Leyanis D. (she/her) Loan Officer |
315-473-0282 (c) 315-744-7722 |
leyid | español |
| Lydia M. (they/them) Loan Processor |
315-473-0212 | lydiam | |
| Maribel G. (she/her) Loan Support |
315-440-2501 | maribelg | español |
| Melinda P. (she/her) Mortgage Officer |
315-473-0231 | melindap | |
| Michael W. (he/him) Business Program Navigator |
315-473-0214 | mwb | tiếng việt |
| Roger T. (he/him) Loan Servicing & Support |
315-473-0298 | rogert |
| Name & Title | Phone | Flag | |
|---|---|---|---|
| Alyzmarie M. (she/her) Member Service Rep. |
315-473-0284 | alyzmariem | español |
| Darletta J. (she/her) Member Service Rep. |
315-473-0262 | darlettaj | |
| Feruzi M. (he/him) Member Service Rep. |
315-473-0272 | feruzim | french, swahili lingala, kinyarwanda |
| Gloria C. (she/her) Member Service Rep. |
315-473-0281 | gloriac | español |
| Leyanis D. (she/her) Branch Manager |
315-473-0282 | leyanisd | español |
| Maribel G. (she/her) Member Service Support Office |
315-440-2501 | maribelg | español |
| Matthew A. (he/him) Member Service Rep. |
315-473-0274 | mathewa | español |
| Nayelie C. (she/her) Member Service Rep. |
315-473-0271 | nayeliec | |
| Osvaldo T. (he/him) Member Service Rep. |
315-473-0261 | osvaldot | español |
| Sam E. (he/him) Member Service Rep. |
315-473-0251 | same | español, Notary Public |
| Tiffany D. (she/her) Member Service Rep. |
315-473-0251 | tiffanyd | |
| Tyler A. (he/him) Member Service Rep. |
315-473-0273 | tylera |
| Name & Title | Phone | Flag | |
|---|---|---|---|
| Carol Y. (she/her) Americorps VISTA |
315-473-0209 | caroly | |
| David J. (he/him) |
315-473-0227 | djohnsonsr | |
| Gerry R. (she/her) Operations Specialist |
315-473-0210 | gerryr | Notary Public |
| Kim T. (she/her) Operations & Accounting Specialist |
315-473-0205 | kimt | |
| Laeticia S. (she/her) Accounting & Operations Specialist |
315-473-0232 | laeticias | français |