Contact Us

If you’ve got questions, we’re here to help! Send us a question or use the directory below.

You can also view our Locations & Hours.

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Main Line: (315) 471-1116
To reach a specific office location, see Locations and Hours.

Toll Free: (855) 532-5210

VISA Cards: (800) 453-4270
Call to report lost or stolen credit cards and debit cards.
Learn more about blocking and replacing VISA cards.

Phone Teller: (315) 671-CASH
Automated account info by phone.

Fax: (315) 476-0567

Use area code 315 for all phone numbers.

Department Phone En Español
Member Services 473-0220 473-0290
Personal Loans & Credit 473-0242 473-0291
Mortgage Applications 473-0244 473-0291
Mortgage Servicing 473-0235 473-0291
Small Business Program 473-0249 473-0291
Financial Education & Community Development 476-1451 473-0291
HUD Housing Counseling 476-5290 473-0291

Management Team

Name & Title Phone Email Flag
Christina Sauve (she/her)
315-473-0250 christinas  
Thom Dellwo (he/him)
Financial Counselor
315-473-0217 thomd Notary Public
Jim Hartman (he/him)
Lending Manager
315-473-0222 jimh Notary Public
Angiliza Johnson (she/her)
Accounting Manager
315-473-0229 angilizaj español, Notary Public
Miguel Tarrats (he/him)
Member Service Manager
315- 473- 0279 miguelt Notary Public
Meagan Weatherby (she/her)
Development & Communications Manager
315-473-0206 meaganw  

Lending & Counseling Staff

Name & Title Phone Email Flag
David C. (he/him)
Mortgage Processor
315-473-0208 davidc  
Leyanis D. (she/her)
Loan Officer
(c) 315-744-7722
leyid español
Lydia M. (they/them)
Loan Processor
315-473-0212 lydiam  
Maribel G. (she/her)
Loan Support
315-440-2501 maribelg español
Melinda P. (she/her)
Mortgage Officer
315-473-0231 melindap  
Michael W. (he/him)
Business Program Navigator
315-473-0214 mwb tiếng việt
Roger T. (he/him)
Loan Servicing & Support
315-473-0298 rogert  

Member Service Staff

Name & Title Phone Email Flag
Alyzmarie M. (she/her)
Member Service Rep.
315-473-0284 alyzmariem español
Darletta J. (she/her)
Member Service Rep.
315-473-0262 darlettaj  
Feruzi M. (he/him)
Member Service Rep.
315-473-0272 feruzim french, swahili
lingala, kinyarwanda
Gloria C. (she/her)
Member Service Rep.
315-473-0281 gloriac español
Leyanis D. (she/her)
Branch Manager
315-473-0282 leyanisd español
Maribel G. (she/her)
Member Service Support Office
315-440-2501 maribelg español
Matthew A. (he/him)
Member Service Rep.
315-473-0274 mathewa español
Nayelie C. (she/her)
Member Service Rep.
315-473-0271 nayeliec  
Osvaldo T. (he/him)
Member Service Rep.
315-473-0261 osvaldot español
Sam E. (he/him)
Member Service Rep.
315-473-0251 same español, Notary Public
Tiffany D. (she/her)
Member Service Rep.
315-473-0251 tiffanyd  
Tyler A. (he/him)
Member Service Rep.
315-473-0273 tylera  

Admin Staff

Name & Title Phone Email Flag
Carol Y. (she/her)
Americorps VISTA
315-473-0209 caroly  
David J. (he/him)
315-473-0227 djohnsonsr  
Gerry R. (she/her)
Operations Specialist
315-473-0210 gerryr Notary Public
Kim T. (she/her)
Operations & Accounting Specialist
315-473-0205 kimt  
Laeticia S. (she/her)
Accounting & Operations Specialist
315-473-0232 laeticias français