With Phone Teller, you can get account information and perform transactions by phone, at any time or day of the week! Just call (315) 671-CASH. That’s 671-2274.
Here are the steps you should complete when you use Phone Teller for the first time.
Once you are registered in the new Phone Teller, log in by following steps 1 and 2 above, entering your User ID, verifying your Personalized Message, and entering your PIN.
If you are not calling from a saved phone number (see step 6 above), you will need to answer a Challenge Question after inputting your User ID.
To change your Phone Teller security settings, including your saved phone numbers, call Phone Teller and choose the “Personal Preferences” option in the Main Menu. You can also manage your Phone Teller login information by logging in to Web Teller.
When you enroll in Phone Teller, you must select three Challenges Questions from the following list, and key in answers using your dial pad.
For example, dial 1 to choose “Your oldest sibling’s birthday,” and enter 08041980 if their birthday is August 4, 1980. Dial 7 to choose “The numeric street address of your childhood home,” and enter 723 if your address was 723 Westcott Street.
If you have questions, please call Member Services or send us a message. We’re happy to help!