You are here

Contact Us

Cooperative Federal is here for our members and our community. This directory includes information to get in touch with our offices, departments, or specific staff members

Go to Locations & Hours

General Contact Info

Main Line: (315) 471-1116
Toll Free: (855) 532-5210
Fax: (315) 476-0567

Phone Teller

(315) 671-CASH
 = (315) 671-2274

Don't wait on hold -- get instant access to your information! Read more about Cooperative Federal's self-service options.

VISA Cards - Lost or Stolen

For Debit Cards and Credit Cards

In the United States:
Outside the United States:

Department Directory

Use area code 315 for all phone numbers.

Department Phone En Espanol
Member Services 473-0220 473-0290
Personal Loans & Credit 473-0242 473-0291
Mortgage Applications 473-0244 473-0291
Mortgage Servicing 473-0235  
Small Business Program 473-0249  
Financial Education & Community Development 476-1451  
Home Base Housing Counseling 476-5290 473-0291


Go to Locations & Hours

Westcott St Office:

723 Westcott Street
Main Mailing Address Syracuse, NY 13210
  (315) 473-0270
South Ave Office: Southwest Community Center
  401 South Avenue
  Syracuse, NY 13204
  (315) 473-0260
N. Salina St Office: 800 North Salina Street
Administration & Syracuse, NY 13208
Development (315) 473-0280
Burt St Office: Syracuse Housing Authority
  516 Burt Street
  Syracuse, NY 13202
  (315) 470-4357

Staff Directory

Use area code 315 for all phone numbers.

Member Services Phone Email
Miguel Tarrats 473-0279 migueltarrats
Member Services Manager    
Imani Brannick 473-0273 imanibrannick
Member Service Lead    
Leyanis de la Peña 473-0282 leyanisdelapena
Branch Manager    
Gloria Cintron 473-0281 gloriacintron
Member Service Rep    
Tiffany Dixon 473-0272 tiffanydixon
Member Service Rep 470-4357  
Sam Eschenbrenner 473-0272 sameschenbrenner
Member Service Rep 470-4357  
Darletta Johnson 473-0240 darlettajohnson
Member Service Rep    
Antonia Lebron 473-0261 antonialebron
Member Service Rep    
Roberto "Mo" Mojica 473-0271 robertomojica
Member Service Rep    
Elaine Ramos Cruz 473-0272 elaineram
Member Service Rep    
Kim Truong 473-0274 kimtruong
Member Service Rep    


Lending & Credit Phone Email
Chelsea Colon 473-0214 chelseacolon
Lending Administrator    
Chris Barkley 473-0212 chrisbarkley
Consumer Loan Officer    
John Catera 473-0230 johncatera
Business Loan Officer    
Claudia Demmler 473-0225 claudiademmler
Mortgage Loan Officer and First Home Club Manager    
Maribel Gonzalez 473-0203 maribelgonzalez
Collections Counselor & Member Services Support    
Jim Hartman 473-0222 jimhartman
Collections Officer    


Education & Counseling Phone Email
Thom Dellwo 473-0217 thomdellwo
Financial Counselor          & IT Manager    


Administration & Development Phone Email
Jenell Armstrong  473-0211 jenellarmstrong
Executive Assistant    
Dan Boccardo 473-0227 danboccardo
Accounting & Operations    
Dave Colavita 473-0208 davidcolavita
Bookkeeping & Mortgage Servicing Specialist    
Patrick Dermody 473-0209 patrickdermody
Serve New York AmeriCorps*VISTA    
Ron Ehrenreich 473-0201 ronehrenreich
Chief Executive Officer    
Elizabeth Metcalf 473-0216 elizabethmetcalf
Serve New York AmeriCorps*VISTA    
Zach Ott 473-0232 zachott
IT Support Specialist     
Gerry Russo 473-0210 gerryrusso
Operations Support    
Christina Sauve 473-0250 christinasauve
Assistant Treasurer & Chief Operations Officer    
La'Tonia Sheppard Walker 473-0215 lsheppardwalker
Marketing & Communications Specialist    
Meagan Weatherby 473-0206 meaganweatherby
Development & Communications Manager    

Board of Directors

To reach Cooperative Federal's Board of Directors, send an email. All emails sent to this address are received and reviewed by all Board members. Read about our Board of Directors. 

Hello, Operator

Still not sure who to talk to? Call (315) 471-1116 to listen to our complete phone menu, or to reach an operator.