Cooperative Federal is here for our members and our community. This directory includes information to get in touch with our offices, departments, or specific staff members.
| Go to Locations & Hours |
| Main Line: | (315) 471-1116 |
| Toll Free: | (855) 532-5210 |
| Email*: | info@coopfed.org |
| Fax: | (315) 476-0567 |
| Chat*: | Facebook Messenger |
| -- Use the "Send Message" button to start a private chat |
*Important Note: For your security, please do not send sensitive information over the internet. If you contact us with a request that requires an exchange of sensitive information, we can respond in an ecrypted email and your responses to that email will also be secure. Sensitive information includes account numbers, card numbers, Social Security Numbers, PIN, passwords, etc.
| (315) 671-CASH |
| = (315) 671-2274 |
Don't wait on hold -- get instant access to your information! Read more about Cooperative Federal's self-service options.
For Debit Cards and Credit Cards
| In the United States: |
| 1-800-453-4270 |
| Outside the United States: |
| 1-727-570-4881 |
Use area code 315 for all phone numbers.
| Department | Phone | En Espanol |
|---|---|---|
| Member Services | 473-0220 | 473-0290 |
| Personal Loans & Credit | 473-0242 | 473-0291 |
| Mortgage Applications | 473-0244 | 473-0291 |
| Mortgage Servicing | 473-0235 | |
| Small Business Program | 473-0249 | |
| Financial Education & Community Development | 476-1451 | |
| Home Base Housing Counseling | 476-5290 | 473-0291 |
| Go to Locations & Hours |
Westcott St Office: |
723 Westcott Street |
| Main Mailing Address | Syracuse, NY 13210 |
| (315) 473-0270 | |
| South Ave Office: | Southwest Community Center |
| 401 South Avenue | |
| Syracuse, NY 13204 | |
| (315) 473-0260 | |
| N. Salina St Office: | 800 North Salina Street |
| Administration & | Syracuse, NY 13208 |
| Development | (315) 473-0280 |
| Burt St Office: | Syracuse Housing Authority |
| 516 Burt Street | |
| Syracuse, NY 13202 | |
| (315) 470-4357 |
Use area code 315 for all phone numbers.
| Member Services | Phone | Email @coopfed.org |
|---|---|---|
| Miguel Tarrats | 473-0279 | migueltarrats |
| Member Services Manager | ||
| Leyanis de la Peña | 473-0282 | leyanisdelapena |
| Branch Manager | ||
| Saddam Alawaad | 473-0284 | saddamalawaad |
| Member Service Rep | ||
| Gloria Cintron | 473-0281 | gloriacintron |
| Member Service Rep | ||
| Tiffany Dixon | 473-0272/ | tiffanydixon |
| Member Service Rep | 470-4357 | |
| Rafiki Fulgence | 473-0273 | rafikifulgence |
| Member Service Rep | ||
| Darletta Johnson | 473-0240 | darlettajohnson |
| Member Service Rep | ||
| Osvaldo Trinidad | 473-0261 | osvaldotrinidad |
| Member Service Rep | ||
| Elaine Ramos Cruz | 473-0274 | elaineramos |
| Member Service Rep | ||
| Rubanel Serrano Garlobo | 473-0272 | rubanelserrano |
| Member Service Rep | ||
| Lending & Credit | Phone | Email @coopfed.org |
|---|---|---|
| Imani Brannick | 473-0214 | imanibrannick |
| Homebuyer Dream Program Manager & Mortgage Specialist | ||
| John Catera | 473-0230 | johncatera |
| Business Loan Officer | ||
| Leyanis de la Pena | 473-0282 | leyanisdelapena |
| Consumer Loan Officer | ||
| Claudia Demmler | 473-0225 | claudiademmler |
| Mortgage Loan Officer | ||
| Hanah Ehrenreich | 473-0212 | hanahe |
| Business Program Navigator | ||
| Sam Eschenbrenner | 473-0251 | same |
| Consumer Loan Officer | ||
| Maribel Gonzalez | 440-2501 | maribelgonzalez |
| Collections Counselor & Operations Support | ||
| Jim Hartman | 473-0222 | jimhartman |
| Collections Officer | ||
| Melinda Partrick | 473-0231 | melindapartrick |
| Mortgage Loan Officer |
| Education & Counseling | Phone | Email @coopfed.org |
|---|---|---|
| Thom Dellwo | 473-0217 | thomdellwo |
| Financial Counselor |
| Administration & Development | Phone | Email @coopfed.org |
|---|---|---|
| Jenell Armstrong | 473-0211 | jenellarmstrong |
| Executive Assistant | (ON LEAVE) | |
| David Colavita | 473-0208 | davidcolavita |
| Bookkeeping & Mortgage Servicing Specialist | ||
| Patrick Dermody | 473-0209 | patrickdermody |
| Program Sustainability Specialist | ||
| Jim Doyle | 473-0227 | jimdoyle |
| Accounting | ||
| Gerry Russo | 473-0210 | gerryrusso |
| Operations Support | ||
| Christina Sauve | 473-0250 | christinasauve |
| Chief Executive Officer | ||
| Kate Thompson | 473-0215 | katherinethompson |
| Marketing & Communications Specialist | ||
| Kim Truong | 473-0205 | kimtruong |
| Accounting & Operations Specialist | ||
| Meagan Weatherby | 473-0206 | meaganweatherby |
| Development & Communications Manager |
To reach Cooperative Federal's Board of Directors, send an email. All emails sent to this address are received and reviewed by all Board members. Read about our Board of Directors.
Still not sure who to talk to? Call (315) 471-1116 to listen to our complete phone menu, or to reach an operator.
