Contact Us

Cooperative Federal is here for our members and our community. This directory includes information to get in touch with our offices, departments, or specific staff members.

Go to Locations & Hours

General Contact Info

Main Line:	(315) 471-1116
Toll Free:	(855) 532-5210
Email:	info@coopfed.org
Fax:	(315) 476-0567

Phone Teller

(315) 671-CASH

= (315) 671-2274

Don't wait on hold -- get instant access to your information! Read more about Cooperative Federal's self-service options.

VISA Cards - Lost or Stolen

For Debit Cards and Credit Cards

In the United States:

1-800-453-4270

Outside the United States:

1-727-570-4881

Department Directory

Use area code 315 for all phone numbers.

Department	Phone	En Espanol
Member Services	473-0220	473-0290
Personal Loans & Credit	473-0242	473-0291
Mortgages	473-0244	473-0291
Small Business Program	473-0249
Home Base Housing Counseling	476-5290	473-0291
Financial Education & Community Development	476-1451

Offices

Go to Locations & Hours

Westcott St Office:	723 Westcott Street
*Main Mailing Address*	Syracuse, NY 13210
	(315) 473-0270

South Ave Office:	Southwest Community Center
	401 South Avenue
	Syracuse, NY 13204
	(315) 473-0260

N. Salina St Office:	800 North Salina Street
Administration &	Syracuse, NY 13208
Development	(315) 473-0280

Burt St Office:	Syracuse Housing Authority
	516 Burt Street
	Syracuse, NY 13202
	(315) 470-4357

Staff Directory

Use area code 315 for all phone numbers.

Member Services	Phone	Email @coopfed.org
	473-0279
Member Services Manager
Leyanis de la Peña	473-0282	leyanisdelapena
Member Service Lead
Maribel Gonzalez	473-0271	maribelgonzalez
Member Service Lead
Kalani Bell	473-0261	kalanibell
Member Service Rep
Imani Brannick	473-0273	imanibrannick
Member Service Rep
Gloria Cintron	473-0281	gloriacintron
Member Service Rep
Tiffany Dixon	473-0272	tiffanydixon
Member Service Rep	470-4357
Sam Eschenbrenner	473-0272	sameschenbrenner
Member Service Rep	470-4357
Darletta Johnson	473-0274	darlettajohnson
Member Service Rep
Antonia Lebron	473-0274	antonialebron
Member Service Rep
Martha Morales	473-0240	marthamorales
Member Service Rep
Blas Ruiz	473-0272	blasruiz
Member Service Rep

Lending & Credit	Phone	Email @coopfed.org
Greg Knipe	473-0230	gregknipe
Lending Manager	439-8846	-business cell
Jenell Armstrong	473-0211	jenellarmstrong
Collections Counselor
Chris Barkley	473-0212	chrisbarkley
Loan Officer
Carolyn Evans-Dean	473-0205	carolynevansdean
Business Loan Officer & Advisor	439-3386	-business cell
Carlos Garcia	473-0251	carlosgarcia
Loan Processor
Maribel Gonzalez	473-0203	maribelgonzalez
Collections Counselor
Susan Hamilton	473-0231	susanhamilton
Mortgage Officer
Jim Hartman	473-0222	jimhartman
Collections Officer

Education & Counseling	Phone	Email @coopfed.org
Thom Dellwo	473-0217	thomdellwo
Financial Counselor
Chelsea Colón	473-0214	chelseacolon
IDA Program and Staff Training Coordinator

Administration & Development	Phone	Email @coopfed.org
Jenell Armstrong	473-0211	jenellarmstrong
Executive Assistant
Dave Colavita	473-0208	davidcolavita
Bookkeeping & Mortgage Servicing Specialist
Jim Doyle	473-0227	jimdoyle
Accounting & Operations
Ron Ehrenreich	473-0201	ronehrenreich
Treasurer & CEO
Elizabeth Metcalf	473-0216	elizabethmetcalf
AmeriCorpsVISTA*
Zach Ott	473-0232	zachott
IT Specialist & Interim Executive Assistant
Gerry Russo	473-0210	gerryrusso
Operations Support
Christina Sauve	473-0250	christinasauve
Assistant Treasurer & Chief Operations Officer
Mary Beth Schwartzwalder	473-0215	mbschwartzwalder
Marketing & Communications Specialist
Meagan Weatherby	473-0206	meaganweatherby
Development & Communications Manager

Board of Directors

To reach Cooperative Federal's Board of Directors, send an email. All emails sent to this address are received and reviewed by all Board members. Read about our Board of Directors.