Contact Us

Cooperative Federal is here for our members and our community. This directory includes information to get in touch with our offices, departments, or specific staff members.

Go to Locations & Hours

General Contact Info

Main Line:	(315) 471-1116
Toll Free:	(855) 532-5210
Email*:	info@coopfed.org
Fax:	(315) 476-0567
Chat*:	Facebook Messenger
	-- Use the "Send Message" button to start a private chat

Routing & Transit Number: 221381935

*Important Note: For your security, please do not send sensitive information over the internet. If you contact us with a request that requires an exchange of sensitive information, we can respond in an ecrypted email and your responses to that email will also be secure. Sensitive information includes account numbers, card numbers, Social Security Numbers, PIN, passwords, etc.

Phone Teller

(315) 671-CASH

= (315) 671-2274

Don't wait on hold -- get instant access to your information! Read more about Cooperative Federal's self-service options.

VISA Cards - Lost or Stolen

For Debit Cards and Credit Cards

In the United States:

1-800-453-4270

Outside the United States:

1-727-570-4881

Department Directory

Use area code 315 for all phone numbers.

Department	Phone	En Espanol
Member Services	473-0220	473-0290
Personal Loans & Credit	473-0242	473-0291
Mortgage Applications	473-0244	473-0291
Mortgage Servicing	473-0235
Small Business Program	473-0249
Financial Education & Community Development	476-1451
Home Base Housing Counseling	476-5290	473-0291

Offices

Go to Locations & Hours

Westcott St Office:	723 Westcott Street
*Main Mailing Address*	Syracuse, NY 13210
	(315) 473-0270

South Ave Office:	Southwest Community Center
	401 South Avenue
	Syracuse, NY 13204
	(315) 473-0260

N. Salina St Office:	800 North Salina Street
Administration &	Syracuse, NY 13208
Development	(315) 473-0280

Burt St Office:	Syracuse Housing Authority
	516 Burt Street
	Syracuse, NY 13202
	(315) 473-0240

Staff Directory

Use area code 315 for all phone numbers.

Member Services	Phone	Email @coopfed.org
Miguel Tarrats	473-0279	migueltarrats
Member Services Manager
Leyanis de la Peña	473-0282	leyanisdelapena
Branch Manager
Saddam Alawaad	473-0284	saddamalawaad
Member Service Rep
Gloria Cintron	473-0281	gloriacintron
Member Service Rep
Tiffany Dixon	473-0272/	tiffanydixon
Member Service Rep	473-0245
Rafiki Fulgence	473-0273	rafikifulgence
Member Service Rep
Darletta Johnson	473-0262	darlettajohnson
Member Service Rep
Osvaldo Trinidad	473-0261	osvaldotrinidad
Member Service Rep
Elaine Ramos Cruz	473-0274	elaineramos
Member Service Rep
Rubanel Serrano Garlobo	473-0272	rubanelserrano
Member Service Rep

Lending & Credit	Phone	Email @coopfed.org
Imani Brannick	473-0214	imanibrannick
Homebuyer Dream Program Manager & Mortgage Specialist
John Catera	473-0230	johncatera
Business Loan Officer
Leyanis de la Pena	473-0282	leyanisdelapena
Consumer Loan Officer
Claudia Demmler	473-0225	claudiademmler
Mortgage Loan Officer
Hanah Ehrenreich	473-0212	hanahe
Business Program Navigator
Sam Eschenbrenner	473-0251	same
Consumer Loan Officer
Maribel Gonzalez	440-2501	maribelgonzalez
Collections Counselor & Operations Support
Jim Hartman	473-0222	jimhartman
Collections Officer
Melinda Partrick	473-0231	melindapartrick
Mortgage Loan Officer

Education & Counseling	Phone	Email @coopfed.org
Thom Dellwo	473-0217	thomdellwo
Financial Counselor

Administration & Development	Phone	Email @coopfed.org
Jenell Armstrong	473-0211	jenellarmstrong
Executive Assistant		(ON LEAVE)
David Colavita	473-0208	davidcolavita
Bookkeeping & Mortgage Servicing Specialist
Jim Doyle	473-0227	jimdoyle
Accounting
Elise Inouye	473-0209	eliseinouye
AmeriCorps VISTA - Serve New York
Gerry Russo	473-0210	gerryrusso
Operations Support
Christina Sauve	473-0250	christinasauve
Chief Executive Officer
Kate Thompson	473-0215	katherinethompson
Marketing & Communications Specialist
Kim Truong	473-0205	kimtruong
Accounting & Operations Specialist
Meagan Weatherby	473-0206	meaganweatherby
Development & Communications Manager

Board of Directors

To reach Cooperative Federal's Board of Directors, send an email. All emails sent to this address are received and reviewed by all Board members. Read about our Board of Directors.