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Cooperative Federal: Syracuse's Community Development Credit Union
About
You are here
Contact Us
This directory includes information to get in touch with our offices, departments, or specific staff members.
| Go to Locations & Hours |
General Contact Info
| Main Line: | (315) 471-1116 |
| Toll Free: | (855) 532-5210 |
| Email*: | info@coopfed.org |
| Fax: | (315) 476-0567 |
| Chat*: | Facebook Messenger Use the "Send Message" button to start a private chat |
| Phone Teller: | (315) 671-CASH Automated account info by phone |
Routing & Transit Number: 221381935
For your security, please do not send sensitive information over the internet. If you contact us with a request that requires an exchange of sensitive information, we can respond in an ecrypted email and your responses to that email will also be secure. (Sensitive information includes account numbers, card numbers, Social Security Numbers, PIN, passwords, etc.)
Cooperative Federal Self-Service
VISA Cards - Lost or Stolen
For Debit Cards and Credit Cards
| In the United States: |
| 1-800-453-4270 |
| Outside the United States: |
| 1-727-570-4881 |
Ordering a VISA Debit Card
If you currently have a checking account with Cooperative Federal and would like to order new or replacement VISA Debit Card, please email us noting your name and phone number (do not include your account number) and a member service rep will get back to you with a secure order form.
Department Directory
Use area code 315 for all phone numbers.
| Department | Phone | En Espanol |
|---|---|---|
| Member Services | 473-0220 | 473-0290 |
| Personal Loans & Credit | 473-0242 | 473-0291 |
| Mortgage Applications | 473-0244 | 473-0291 |
| Mortgage Servicing | 473-0235 | |
| Small Business Program | 473-0249 | |
| Financial Education & Community Development | 476-1451 | |
| Home Base Housing Counseling | 476-5290 | 473-0291 |
Offices
| Go to Locations & Hours |
Westcott St Office: |
723 Westcott Street |
| Main Mailing Address | Syracuse, NY 13210 |
| (315) 473-0270 | |
| South Ave Office: | Southwest Community Center |
| 401 South Avenue | |
| Syracuse, NY 13204 | |
| (315) 473-0260 | |
| N. Salina St Office: | 800 North Salina Street |
| Administration & | Syracuse, NY 13208 |
| Development | (315) 473-0280 |
| Burt St Office: | Syracuse Housing Authority |
| 516 Burt Street | |
| Syracuse, NY 13202 | |
| (315) 473-0240 |
Staff Directory
Use area code 315 for all phone numbers.
| Member Services | Phone | Email @coopfed.org |
|---|---|---|
| Miguel Tarrats | 473-0279 | migueltarrats |
| Member Services Manager | ||
| Leyanis de la Peña | 473-0282 | leyanisdelapena |
| Branch Manager | ||
| Nancy Aye | 473-0274 | nancyaye |
| Member Service Rep | ||
| Gloria Cintron | 473-0281 | gloriacintron |
| Member Service Rep | ||
| Tiffany Dixon | 473-0272 | tiffanydixon |
| Member Service Rep | ||
| Sam Eschenbrenner | 473-0251 | same |
| Member Service Rep | ||
| Rafiki Fulgence | 473-0273 | rafikifulgence |
| Member Service Rep | ||
| Darletta Johnson | 473-0262 | darlettajohnson |
| Member Service Rep | ||
| Laizamar Mendez | 473-0271 | laizamarmendez |
| Member Service Rep | ||
| Osvaldo Trinidad | 473-0261 | osvaldotrinidad |
| Member Service Rep | ||
| Elaine Ramos Cruz | 473-0284 | elaineramos |
| Member Service Rep |
| Lending & Credit | Phone | Email @coopfed.org |
|---|---|---|
| Jim Hartman | 473-0222 | jimhartman |
| Lending Manager | ||
| Join our team! | ||
| Homebuyer Dream Program Manager & Mortgage Specialist | ||
| John Catera | 473-0230 | johncatera |
| Business Loan Officer | ||
| David Colavita | 473-0208 | davidcolavita |
| Loan Processor | ||
| Leyanis de la Pena | 473-0282 | leyanisdelapena |
| Consumer Loan Officer | ||
| Hanah Ehrenreich | 473-0212 | hanahe |
| Business Program Navigator | ||
| Maribel Gonzalez | 440-2501 | maribelgonzalez |
| Collections Counselor & Operations Support | ||
| Melinda Partrick | 473-0231 | melindapartrick |
| Mortgage Loan Officer |
| Education & Counseling | Phone | Email @coopfed.org |
|---|---|---|
| Thom Dellwo | 473-0217 | thomdellwo |
| Financial Counselor |
| Administration & Development | Phone | Email @coopfed.org |
|---|---|---|
| Jenell Armstrong | 473-0211 | jenellarmstrong |
| Executive Assistant | ||
| Rubanel Serrano | 473-0298 | rubanelserrano |
| Bookkeeping & Mortgage Servicing Specialist | ||
| Jim Doyle | 473-0227 | jimdoyle |
| Accounting Specialist | ||
| Elise Inouye | 473-0209 | eliseinouye |
| AmeriCorps VISTA - Serve New York |
||
| Angiliza Johnson | 473-0229 | angilizajohnson |
| Accounting Manager | ||
| Gerry Russo | 473-0210 | gerryrusso |
| Operations Support | W-F | |
| Christina Sauve | 473-0250 | christinasauve |
| Chief Executive Officer | ||
| Kate Thompson | 473-0215 | katherinethompson |
| Marketing & Communications Specialist | ||
| Kim Truong | 473-0205 | kimtruong |
| Accounting & Operations Specialist | ||
| Meagan Weatherby | 473-0206 | meaganweatherby |
| Development & Communications Manager |
Board of Directors
To reach Cooperative Federal's Board of Directors, send an email. All emails sent to this address are received and reviewed by all Board members. Read about our Board of Directors.
Hello, Operator
Still not sure who to talk to? Call (315) 471-1116 to listen to our complete phone menu, or to reach an operator.