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Contact Us

This directory includes information to get in touch with our offices, departments, or specific staff members

Go to Locations & Hours

General Contact Info

Main Line: (315) 471-1116
Toll Free: (855) 532-5210
Fax: (315) 476-0567
Chat*:  Facebook Messenger
Use the "Send Message" button to start a private chat
Phone Teller: (315) 671-CASH 
Automated account info by phone

Routing & Transit Number: 221381935

For your security, please do not send sensitive information over the internet. If you contact us with a request that requires an exchange of sensitive information, we can respond in an ecrypted email and your responses to that email will also be secure. (Sensitive information includes account numbers, card numbers, Social Security Numbers, PIN, passwords, etc.)

Cooperative Federal Self-Service

VISA Cards - Lost or Stolen

For Debit Cards and Credit Cards

In the United States:
Outside the United States:

Ordering a VISA Debit Card

If you currently have a checking account with Cooperative Federal and would like to order new or replacement VISA Debit Card, please email us noting your name and phone number (do not include your account number) and a member service rep will get back to you with a secure order form. 

Department Directory

Use area code 315 for all phone numbers.

Department Phone En Espanol
Member Services 473-0220 473-0290
Personal Loans & Credit 473-0242 473-0291
Mortgage Applications 473-0244 473-0291
Mortgage Servicing 473-0235  
Small Business Program 473-0249  
Financial Education & Community Development 476-1451  
Home Base Housing Counseling 476-5290 473-0291


Go to Locations & Hours

Westcott St Office:

723 Westcott Street
Main Mailing Address Syracuse, NY 13210
  (315) 473-0270
South Ave Office: Southwest Community Center
  401 South Avenue
  Syracuse, NY 13204
  (315) 473-0260
N. Salina St Office: 800 North Salina Street
Administration & Syracuse, NY 13208
Development (315) 473-0280
Burt St Office: Syracuse Housing Authority
  516 Burt Street
  Syracuse, NY 13202
  (315) 473-0240

Staff Directory

Use area code 315 for all phone numbers.

Member Services Phone Email
Miguel Tarrats 473-0279 migueltarrats
Member Services Manager    
Leyanis de la Peña 473-0282 leyanisdelapena
Branch Manager text: 744-7722  
Nayelie Castro   nayeliecastro
Member Service Rep    
Gloria Cintron   gloriacintron
Member Service Rep    
Tiffany Dixon   tiffanydixon
Member Service Rep    
Sam Eschenbrenner 473-0251 same
Member Service Specialist    
Cassandra Huff   cassandrahuff
Temp Scanner    
Darletta Johnson   darlettajohnson
Member Service Rep    
Alyzmarie Myers   alyzmariemyers
Member Service Rep    
Ladan Osman   ladanosman
Member Service Rep    
Roshan Pradhan   roshanpradhan
Member Service Rep    
Osvaldo Trinidad   osvaldotrinidad
Member Service Rep    
Michael Walter-Bui   michaelwalterbui
Member Service Rep    


Lending & Credit Phone Email
Jim Hartman 473-0222 jimhartman
Lending Manager    
Join our team!    
Loan Processor    
John Catera 473-0230 johncatera
Business Loan Officer    
David Colavita 473-0208 davidcolavita
Loan Processor     
Leyanis de la Pena 473-0282 leyanisdelapena
Consumer Loan Officer   text: 744-7722
Hanah Ehrenreich 473-0212 hanahe
Business Program Navigator    
Maribel Gonzalez 440-2501 maribelgonzalez
Collections Counselor & Operations Support    
Melinda Partrick 473-0231 melindapartrick
Mortgage Loan Officer    


Education & Counseling Phone Email
Thom Dellwo 473-0217 thomdellwo
Financial Counselor    


Administration & Development Phone Email
Jenell Armstrong  473-0211 jenellarmstrong
Executive Assistant    
Roger Trevino 473-0298 rogertrevino
Bookkeeping & Mortgage Servicing Specialist    
Jim Doyle 473-0227 jimdoyle
Accounting Specialist    
Carol Youngs 473-0209 carolyoungs
AmeriCorps VISTA
 - Serve New York
Angiliza Johnson 473-0229 angilizajohnson
Accounting Manager    
Gerry Russo 473-0210 gerryrusso
Operations Support W-F  
Christina Sauve 473-0250 christinasauve
Chief Executive Officer    
Kate Thompson 473-0215 katherinethompson
Marketing & Communications Specialist    
Kim Truong   kimtruong
Accounting & Operations Specialist    
Meagan Weatherby 473-0206 meaganweatherby
Development & Communications Manager    

Board of Directors

To reach Cooperative Federal's Board of Directors, send an email. All emails sent to this address are received and reviewed by all Board members. Read about our Board of Directors. 

Hello, Operator

Still not sure who to talk to? Call (315) 471-1116 to listen to our complete phone menu, or to reach an operator.