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Employment Opportunities

By pairing the tools of finance with personalized guidance, Cooperative Federal fosters inclusion, equity, and solidarity in the diverse neighborhoods of Syracuse. Joining our team is making a choice to dedicate yourself to building our local community and advancing social justice. 

Current Openings:

Homebuyer Dream Program Manager and Mortgage Support Specialist 

Job Type: Full-time

Job Responsibilities:

Homebuyer Dream Program Downpayment assistance grant program for first-time homebuyers. This asset building program helps first-time buyers achieve their dream of owning a home. Highly detail-intensive and highly rewarding.

  • Manage caseload of Homebuyer Dream program participants, and guide participants from enrollment through mortgage closing
  • Pre-screen and qualify participants for Homebuyer Dream program based on guidelines set forth by the Federal Home Loan Bank of NY
  • Enroll participants and open member accounts related to the Homebuyer Dream program
  • Coordinate with all parties to facilitate a smooth loan closing including attorneys, real estate agents, housing counselors, mortgage officers, etc.
  • Ensure post-closing documentation is submitted to FHLBNY to reimburse credit union monies
  • Complete Homebuyer Dream Program monthly reporting accurately and in a timely manner

Mortgage Support Specialist - Answer questions from members and potential members on real estate loans and rates. Gather and analyze financial information from members for the purpose of determining qualifying status for mortgage loans. Provide member with applications, interview for routine loans or to obtain additional information, and set up appointments with mortgage loan officer as needed. Collate, review and verify a myriad of loan documents for accuracy for real estate transactions.

  • Assist members with the loan application process, explain the loan process, and answer member questions during the loan process to ensure completeness of information
  • Conduct intake of loan applications in-person, over the phone, or electronically
  • Gather documentation, perform income and employment verifications
  • Advise applicants about the credit union's mortgage loan products.
  • Prepare loan packages in compliance with policies, procedures, secondary market investor guidelines, and Private Mortgage Insurance guidelines; underwrite PMI coverage in accordance with vendor policy.
  • Prepare mortgage loan application and document packet for closing; coordinate with appropriate parties to ensure closing deadlines are met per purchase contract, grant funding sources, etc.
  • Complete execution of security interest of credit union; ensure that the documentation on titles is accurate and up-to-date
  • Participate in all Lending Department training to ensure updated knowledge on credit union policy, procedures, guidelines, secondary market investor guidelines, PMI guidelines, and any applicable laws and regulations

Required Skills:

  • Bilingual (Spanish/English or other languages) strongly preferred
  • Must have strong organizational skills and attention to detail
  • Must have excellent interpersonal, organizational and communication skills
  • Must have or develop thorough knowledge of loan servicing functions, specifically loan documentation and collateral requirements
  • Ability to research and compile information for the purpose of formulating recommendations
  • Proficient in PC, math and analytical skills
  • Ability to work both independently and as a team member
  • Strong computer skills, specifically Microsoft Word, Access, and Excel, and must develop proficiency in the credit union core system software
  • Project management experience preferred

Member Service Representative

Job Type: Full-time

Job Responsibilities:

  • Greet members
  • Perform teller transactions over-the-counter and by phone
  • Help members and potential members understand the wide array of services, education, and counseling we provide


  • Bilingual (Spanish/English or other languages) strongly preferred
  • At least one year of cash handling experience and customer service experience required
  • Should be enthusiastic about our mission of serving the underserved and working for community development
  • Must be able to work some Saturdays (9:30 am to 2:00 pm, approximately twice per month) and until 6:30 pm on weekdays

AmeriCorps*VISTA/Community Development & Outreach Associate 

Job Type: Full-time, one year term of service

AmeriCorps*VISTA is a national service program. Members bring passion and perseverance where the need is greatest: to organizations that help eradicate poverty. AmeriCorps VISTA members serve as a catalyst for change, living and working alongside community members to meet our nation’s most pressing challenges and advance local solutions.

About the Project - Serve New York: Serve New York mobilizes AmeriCorps VISTA members to serve organizations, government agencies, and educational institutions focused on expanding educational opportunities, ensuring economic opportunity for all, and creating healthy futures for the residents of NY. The goal of Serve New York is to strengthen communities across the state and to allow organizations within them to better provide services to impoverished individuals and families. 

About the Assignment - Coop Fed: The VISTA member will build the capacity of Cooperative Federal’s economic inclusion and asset-building programs. By developing financial and programmatic resources, communications strategies, local partnerships, program management and outreach plans and procedures, and tools for staff training and reporting, the VISTA member will increase the scale, sustainability, and efficacy of Cooperative Federal’s community finance work.

  • Expand community access to financial counseling and asset building programs by developing community educaution and outreach campaigns, collaborating with community partners, and providing administrative, research, and planning support.
  • Develop and sustain financial capability programs for teens in low income schools by expanding and sustaining programmatic synergies, developing and implementing outreach plans, recruiting and training volunteers, and helping to manage school-based programs.
  • Build the capacity and sustainability of Cooperative Federal’s community development and asset-building services by supporting key programs and strategic partnerships, including activities related to commmunications, project reporting, research, planning, grant writing, and fundraising. 


  • Commitment to community development and social justice
  • Ability to work in diverse communities and fast-paced work environments
  • Strong written, verbal, and organizational skills
  • Working knowledge of personal computers, including Microsoft Word, Outlook, Excel, and PowerPoint; additionally, applicants with a basic knowledge of Adobe Creative Cloud and/or rich-text website content management systems are preferred
  • Some college experience required; Bachelor's degree preferred
  • Candidates that are fluent in Spanish (top priority), Arabic, Chin, Karen, Somali Bantu or French are preferred

For information about national service benefits and living allowance, read Life as a VISTA.

To apply, visit the MyAmeriCorps portal.

Accounting Specialist 

Job Type: Full-time

Maintain reliable accounting information and reporting for management planning and decision-making and for fulfillment of financail reporting requirements. Reconcile general ledger and bank accounts. Prepare and post journal entries. Handle payroll processing.


  • Responsible for general ledger reconciliation, and preparation and posting of some journal entries. File and store general ledger journals daily.
  • Set up prepaid and fixed assets in the electronic asset register. Run the depreciation program and prepare reconciliation reports.
  • Review accounts payable checks produced by other staff, for proper authorization. Serve as a back-up for accounts payable, if needed.
  • Reconcile outstanding checks and perform stale-dated check follow-up.
  • Post to accounts receivable, reconcile outstanding receivables, and prepare accounts receivables reports.
  • Review daily cash balances.
  • Prepare daily reconciliation of credit union transaction accounts, including share draft deposits.
  • Research and adjust all open items and variances, coordinating with other staff as needed.
  • Handle escheatment of unclaimed account funds and uncashed checks.
  • Handle payroll process. Process biweekly payroll files using vendor program, currently ADP. Enter new employees into payroll and timesheet system and assist staff with password resets as needed. Update vacation accruals and sick accruals. Update payroll deductions, garnishments, etc as appropriate. Transmit 401(k) contribution data to plan vendor. Prepare and post payroll journal entries.
  • Follow credit union policies and procedures. Develop and implement processes to streamline credit union accounting practices.
  • Write or update procedures for all tasks in area of responsibility.
  • Ensure that procedures and practices adhere to generally accepted accounting principles (GAAP).


  • Ability to use verbal and written communication to resolve issues with staff and service providers, and ability to provide detailed records of activities as needed
  • Ability to collborate with other staff members to achieve work outcomes
  • Three years of accounting experience or equivalent training; experience with credit union and/or nonprofit accounting preferred
  • Ability to handle numeric and textual information with high accuracy and repeatability
  • Ability to work regular hours in a facility with environmental factors that would ordinarily be expected in a place that is open to the public

Physical Requirements

These physical requirements are representative of what is necessary for an employee to successfully perform the essential functions of the Accounting Specialist position. Reasonable accommodation can be made to enable people to perform the described essential functions.
The Accounting Specialist is often required to sit, to walk, to bend, and to use their hands and fingers. The employee is occasionally required to lift up to 10 lbs.



Health insurance, dental insurance, short-term and long-term disability insurance, group life insurance; option to join 401k retirement savings plan at 6 month anniversary; sick and vacation days plus all federal holidays off with pay.

Apply Now

To apply for an open staff position, please email a cover letter and your resume to Coop Fed's HR team.

To apply for a VISTA position, visit the MyAmeriCorps portal.

You can also check out other ways to get involved with Coop Fed.