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Online Banking FAQ

Questions about sign-up and login

Read our step-by-step instructions for setting up Web Teller, our online banking platform.

To use the Coop Fed Mobile App, you first need to complete your setup for online banking (in a web browser). Then, you will be able to login to the mobile app using the security settings you created for online banking.

The app is available for Android and iOs mobile devices. Download it from your app store:

If you don’t know your password, you can reset it.

If you are locked out or need help resetting your password, call 315-473-0220 during business hours or send us a message and we’ll contact you.

If your current password works but you want to update it, login to Web Teller, find the Options menu, and select Security Settings from the drop-down menu.

If you know your current security answers but want to change them, login to Web Teller, find the Options menu, and select Security Settings from the drop-down menu.

If you are locked out or need help changing your security settings, call 315-473-0220 during business hours. You can also send us a message and we’ll contact you.

This means that you are locked out due to too many invalid login attempts. call 315-473-0220 during business hours or send us a message and we’ll contact you.

You can make sign-in quicker if you select “remember this computer” when you’re signing into online banking, or “remember me” when you’re signing into the mobile app. Make sure you only remember devices that are private and secure.

Note: You must have cookies enabled to “remember” a computer for online banking.

You can access all of your Coop Fed accounts with a single login, if all of your accounts are linked together in our system. Your accounts are linked when your original account is connected as a “joint owner” on your secondary or business account (and vice versa).

Note, check deposit by phone cannot be done on linked accounts. If you have two checking accounts, for example 9999S31 and 1111S31, and you're logged in to the app with member number 9999, you will only be able to deposit checks into 9999S31.

For best results, use Google Chrome or Microsoft Edge web browsers. Web Teller is not compatible with Microsoft Explorer.

Questions about tools and features

Remote check deposit (aka check deposit by phone) is available for all checking accounts using the mobile app. Open the main menu, and tap “Deposit a Check” under the “Move Money” section. Choose the destination account from the drop down, enter the check amount, click next and follow the prompts to capture your check.

A few important notes:
Be sure to endorse your check with your signature and "For Mobile Deposit Only" before you scan it. Some checks even have a space to notate if you deposited using a mobile service, for your records. If your check is damaged, not legible, or written in colored ink you may have difficulty scanning it. Postal and Western Union Money Orders may also have difficulty scanning due to the way they are printed.

Check deposit by phone cannot be done on linked accounts.
If you have two checking accounts, for example 9999S31 and 1111S31, and you're logged in to the app with member number 9999, you will only be able to deposit checks into 9999S31.

Transfers to Coop Fed members: You can use online banking to transfer funds to another member of Cooperative Federal. Login to Web Teller, hover over "Transfer" on the main menu and click "Transfer to Another Member." You will need to know the recipient’s account number, which sub-account they want the money in, and the first three letters of the primary account holder’s last name.

Transfers to other members cannot currently be made using the Mobile App - only Web Teller and Phone Teller.

Transfers using Money Transfer Apps: You can also use third party money transfer apps, like Venmo or Paypal, by using your routing number and account number. Be advised that processing times may vary - use Web Teller or the Coop Fed Mobile app to verify when a transfer is complete.

Connecting to other software:
ou can directly connect to Web Teller through Intuit products, including Turbotax, Quickbooks and Mint. Follow the instructions in the software to “add accounts” and search for “Cooperative Federal.” You can also directly connect to Quicken

Web Teller does not support a direct connection to Wave. You can import batches of data by downloading reports in CSV.

If you have questions about direct connections to bookkeeping or personal money management software, send a message to our business support team.

Downloads:
You can also use Web Teller to download your account information in several different formats.

  • QFX - Use this format to import batches of data to Quicken.
  • CSV (Comma Delimited) - Use this format to import batches of data into databases or other third-party apps, including Wave. 
  • Excel - Use this format to use your data in Microsoft Excel spreadsheet.

To download a file, login to Web Teller, hover over the “Accounts” tab and select “History” from the dropdown menu. Then, select the button for “Advanced History.” Your download options will appear on the next screen.

Note: Your computer may save files in .html or .txt format if it doesn’t recognize the file type. If you are unable to open a Quicken or Microsoft Money file, check the format. You may need to change the file type, or right-click and select “Open with.”

To set up Bill Pay, first click the Bill Pay tab on Web Teller. The person/bill you would like to pay will be the payee, and you are the remitter. Fill out the applicable information including if this is a recurring payment or a one-time payment. If the payee can be found in the Payee Search tool, we will send a payment electronically. Otherwise, a check will be mailed directly to the payee at the address you enter in the payment setup form. Once submitted, your Bill Pay request must be approved by an administrator and then it will be activated.

If you have already opted in to Bill Pay on Web Teller, you can also review, edit and add payees on the Mobile App. Go to the main menu and tap “Bill Pay Activity.”

Members can access eStatements through a separate portal (not part of Web Teller or the mobile app). Login to eStatements here or learn how to sign up.

Members with Coop Fed VISA Credit Cards can use EZ Card Info to get credit card statements, view detailed transaction history, and make credit card payments. Sign up or login here.

Other questions?

Call Member Services or send us a message. We’re happy to help!