Online and Mobile Banking Terms of Service

Effective March 4, 2024


Syracuse Cooperative Federal Credit Union (dba Cooperative Federal) strives to provide you with the highest quality Online and Mobile Banking (the “Service”) available. By enrolling in the Service, you agree to all the terms and conditions contained in this Agreement and Disclosure (the “Agreement”). We may offer additional Online and Mobile Banking services and features from time to time.  Any added Service(s) and features will be governed by this Agreement and by any terms and conditions provided to you at the time the new Service or feature is added and/or at the time of enrollment for the feature or Service if applicable. These terms and conditions may be modified or cancelled from time to time without notice , except as required by Law.


The following words used in this Agreement have the meanings given below:

“Account(s)” means your eligible Syracuse Cooperative Federal Credit Union savings, checking, money market, share certificate, loan or other product information which can be accessed through Online or Mobile Banking.

“Agreement” means this Online and Mobile Banking Agreement.

“Device” means a supportable mobile device including a cellular phone, smart phone, or other mobile device that is web enabled and allows secure Secure Sockets Layer “SSL” traffic capable of receiving text messages. Your wireless carrier may assess fees for data, text messaging, or web services.  Please consult your wireless plan provider for details.   

“Mobile Banking” means accessing Online Banking for banking services through the use of a Device.  

“Online Banking” means the banking services accessible from a computer using a secure login and password.

“Web Teller” is synonymous with “Online Banking” and those two terms may be used interchangeable in the Service and the Agreement.  

“We,” “Us,” and “Credit Union” means Syracuse Cooperative Federal Credit Union, dba Cooperative Federal.

“Website” means the Credit Union’s website: www.cooperativefederal.org

“You” and “Your(s),” means each person with authorized access to your Account(s) through Online Banking.


This Agreement contains the terms that govern your use of the Credit Union Online Banking and Mobile Banking application services. You may use this Service to access your accounts through the Internet or Devices. By using Online Banking or Mobile Banking to access an account you are agreeing to the terms of this Agreement which supplements the terms and agreements of your Account(s) to which you have previously agreed. Examples of accounts that you may elect to access include deposit accounts (S0100, S0200, S3100, etc) and loan accounts (L0400, L4200). Your accounts will continue to be subject to the agreements otherwise governing them, except where it is noted in this Agreement. Additionally, each account will be subject to the following:

  • The terms or instructions appearing on a screen when using Online Banking or Mobile Banking
  • Credit Union rules, procedures and policies applicable to each account  
  • The rules and regulations of any funds transfer system used in connection with Online Banking or Mobile Banking and all applicable state and federal laws and regulations.

This Agreement is subject to applicable federal laws and the laws of the state of New York.

Online Banking Access:

You may access your Account through the Website to obtain balances, transaction history, and other information for all accounts under your Member Number.

Business Days:

Monday-Saturday, excluding Federal Holidays. Our holiday schedule, as well as hours of operation, can be viewed on our website.


Except as otherwise required by law, rule or regulation, we may change the terms of this Agreement from time to time and at any time. When changes are made we will update this Agreement on our Website. The Website will be updated on the effective date, unless an immediate change is necessary to maintain the security of the system or unless a law, rule or regulation requires that it be updated at an earlier time. As always, you may choose to accept or decline changes by continuing or discontinuing the use of Online Banking or Mobile Banking. Changes to fees or terms applicable to Accounts are governed by the agreement otherwise governing the applicable account.  


Fees will be outlined in the Fee Schedule located on our Website. There are no monthly fees for accessing Online Banking. Other fees may be assessed and billed separately by your Online service provider or Device provider. All telephone or wireless charges associated with Online Banking or Mobile Banking are your responsibility. All other fees which have been separately disclosed to you in connection with your Account(s) will continue to apply to those Account(s) and to your Online Banking and Mobile Banking.

Mobile Banking Description of Service:  

Mobile Banking is offered as a convenience and supplemental service to our Online Banking services. It is not intended to replace access to Online Banking from your personal computer or other methods you use for managing your accounts and services with us. Mobile Banking allows you to access your Credit Union account information, make payments to payees, transfer funds and conduct other banking transactions. To utilize Mobile Banking services, you must be enrolled in Online Banking.

We reserve the right to limit the types and numbers of accounts eligible and the right to refuse to make any transaction you request through Mobile Banking. We may also reserve the right to modify the scope of the Service at any time.

Mobile Banking may not be accessible or may have limited service over some network carriers. Mobile Banking may also not be supported by all Devices. The Credit Union cannot guarantee and is not responsible for the availability of data services provided by your mobile carrier, such as data outages or “out of network” issues.

Use of Mobile Banking Service:  

We may modify the Service from time to time at our sole discretion.  In the event of any modifications, you are responsible for making sure you understand how to use Mobile Banking as modified. You also accept responsibility for making sure that you know how to properly use your Device and we will not be liable to you for any losses caused by your failure to properly use the Service or your Device.

Other Mobile Banking Agreements:

You agree that, when you use Mobile Banking, you remain subject to the terms and conditions set forth in your existing agreements with any unaffiliated service providers, including, but not limited to, your mobile service provider and that the Agreement does not amend or supersede any of those agreements. You understand that those agreements may provide for fees, limitations and restrictions which might impact your use of Mobile Banking (such as data usage or text messaging charges imposed on you by your mobile service provider).  You also agree to be solely responsible for all such fees, limitations and restrictions.  You agree that only your mobile service provider is responsible for its products and services and you also agree to resolve any issues or problems with your provider directly with the provider without involving us.

You agree to review your account disclosures carefully, as they may include transaction limitations and fees which may apply to your use of Mobile Banking.

Equipment and Software:

The Credit Union does not guarantee that your Device or mobile phone service provider will be compatible with Mobile Banking. Mobile phones and other Devices with internet capabilities are susceptible to viruses. You are responsible to ensure that your Device is protected from and free of viruses, worms, Trojan horses, or other similar harmful components (collectively referred to as “viruses”) which could result in damage to programs, files, and/or your phone or could result in information being intercepted by a third party. The Credit Union will not be responsible or liable for any indirect, incidental, special or consequential damages which may result from such viruses. The Credit Union will also not be responsible if any non‐public personal information is accessed via Mobile Banking due to any of the above named viruses residing or being contracted by your Device at any time or from any source.

The Credit Union is not responsible for errors or delays or your inability to access the service caused by your Device. We are not responsible for the cost of upgrading the Device to remain current with the Service. We are not responsible for any damage to the Device or the data within.

Permitted Online Banking and Mobile Banking Transfers:

You may use the Service to transfer funds between your eligible Cooperative Federal accounts. You may also use the Service to transfer funds from eligible Cooperative Federal accounts to eligible external accounts and payees.

You must have sufficient funds available in the selected accounts at the time the transfer is received, including available overdraft protection (if applicable). We may process transfers that exceed your available balance at our sole discretion. Applicable fees may apply as permitted by Law.

Federal Regulations limit the number of preauthorized transfers allowed from a savings or money market account per month. Online Banking and Mobile Banking transfers count towards this limit. Each transfer from a savings or money market share account using Online Banking or Mobile Banking is counted as one of the six preauthorized transactions permitted each month (see Federal Reserve Board Regulation D for more details).

We may also limit the type, frequency and amount of transfers for security purposes and may change or impose the limits without notice, at our discretion as permitted by Law.

You agree to confirm the completion of each transfer in your account balance and transaction history before withdrawing transferred funds.

Your Responsibilities:

You agree to the following by enrolling in Online Banking or Mobile Banking or by using the Service:

Account Ownership/Accurate Information:  You agree that you are the legal owner of the Accounts and other financial information which may be accessed via Online Banking or Mobile Banking. You agree that all information provided to us in connection with Online Banking or Mobile Banking is accurate, current and complete, and that you are required to provide such information to us for the purpose of Online Banking or Mobile Banking. You agree you will keep Cooperative Federal informed on any changes to your email address. You agree not to misrepresent your identity or your account information as well as keeping your account information up to date and accurate. You agree that you are an authorized user of the Device. You are responsible for all transactions you authorize using Online Banking or Mobile Banking under this Agreement. If you permit others to use your log in or password you are responsible for any transactions they authorize or conduct on any of your Accounts.  Cooperative Federal has the right to rely upon the access of Online Banking or Mobile Banking using log in and password information as legitimate.

User Security: You agree to take every precaution to ensure the safety, security and integrity of your account and transactions when using Online Banking or Mobile Banking. You agree you will not give out account information, user log in or passwords, leave your computer unattended while on Online Banking, allow your computer or Device to store your user name and password, leave account information in view or range of others, nor will you send any private account information via a public or general email system.  You also agree to log out of Online Banking completely if you are using a public computer. You agree not to leave your Device unattended while logged into Mobile Banking and to log off immediately at the completion of each access by you. You agree not to provide your username, password or other access information to any unauthorized person.  If you allow access to Online Banking or Mobile Banking to an unauthorized user, you will be responsible for any transaction they authorize and we will not be liable for any damages as a result. You agree not to use any personally identifiable information when creating shortcuts to your Account. We recommend that you change your password regularly. We are entitled to act on instructions received under your password. For security purposes, it is recommended that you memorize your password and do not write it down. You are responsible for keeping your password and account information confidential. If you believe that your password may have been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, or if you suspect any fraudulent activity on your account, notify us immediately by calling 315-471-1116. You may also notify us in writing at Cooperative Federal, 1816 Erie Blvd E, Syracuse, NY 13210.

We make no representation that any content or use of Mobile Banking is available in locations outside the United States. Accessing Mobile Banking from locations outside the United States is at your own risk.

User Conduct: You agree not to use Online Banking or Mobile Banking or the content or information delivered through Online Banking or Mobile Banking in any way that would be considered illegal or violate any law or statute. Harassment or threatening language will result in the closure or suspension of your Account. You also agree not to make commercial use of Online Banking or Mobile Banking or resell, lease, rent, or distribute access to Online Banking or Mobile Banking.

Indemnification:  Unless caused by our intentional misconduct or gross negligence, you agree to indemnify, defend and hold harmless Cooperative Federal, its affiliates, officers, directors, employees, consultants, agents, service providers, and licensors from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorneys’ fees) caused by or arising from third party claims, disputes, action or allegation of infringement, misuse, or misappropriation based on information, data, file, or otherwise in connection with the Service; your violation or any law or rights of a third party or your use or use by a third party of Online Banking or Mobile Banking.

Errors: In case of errors or questions about your electronic transfers telephone us 315-471-1116, write us 1816 Erie Blvd E, Syracuse, NY 13210 or E‐mail us at info[at]coopfed.org as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point‐of‐sale, or foreign‐initiated transactions, we may take up to 90 days to investigate your complaint or question.  For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.


Cooperative Federal reserves the right to terminate Online Banking or Mobile Banking, in whole or in part at any time with or without cause and without prior written notice as allowed by Law.  In the event you provide a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers previously authorized, but not made. We also reserve the right to suspend the Service either temporarily or permanently in situations deemed appropriate in our sole and absolute discretion including if a security breech has been attempted or has occurred. We may consider repeated incorrect attempts to enter your username or PIN as an indication of an attempted security breech. Termination of the Service does not affect your obligations under this Agreement in respect to occurrences before termination.

Remote Deposit Capture User Agreement (“Agreement”):

This disclosure is being provided in addition to your Cooperative Federal Membership and Account Agreement (the “Membership Agreement”) and Electronic Funds Transfer Agreement and Disclosure (“EFT Agreement”). In this Disclosure and Agreement, the words “you,” “your”, “member” and “Accountholder” mean the member that applied for and/or uses any of the Mobile Deposit Services (“Mobile Deposit,” “Service”) described in this Disclosure and Agreement. The words “we,” “us,” “ours,” and “the Credit Union” mean Syracuse Cooperative Federal Credit Union. Your use of the Mobile Deposit Services shall be governed by this Disclosure and Agreement, along with the Membership Agreement, the EFT Agreement and applicable law. In the event of a discrepancy between this Disclosure and Agreement, the Membership Agreement, or the EFT Agreement, this Disclosure and Agreement will supersede all other information, documents, disclosures, agreements, and addendum. You understand that your use of Mobile Deposit constitutes your acceptance of the terms and conditions of this Disclosure and Agreement, and that our approval of your use of Mobile Deposit must occur before you can use the Service. You agree to comply with the hardware and software requirements of the Service set forth by the Credit Union and our service providers.


Upon acceptance of this Disclosure and Agreement and our approval, you will be authorized by us to remotely deposit a valid paper check (“check,” “item”) that has been made payable to you to the Credit Union, or to a joint owner on your Syracuse Cooperative Federal Credit Union account (“Account”),to your Account by using Mobile Deposit to electronically transmit a digital image of the check (“image,” “item”) to us. Upon receipt of an image, you will receive a confirmation of receipt. This confirmation does not verify that the image/item is acceptable for deposit. It only confirms that the image has been sent and verifies the item amount. You may be asked for additional images of the check or for more information before the image will be considered for deposit. Following receipt of the image, we may process the image by clearing the item as an image. We reserve the right to accept or reject any item for deposit into your Account. You understand that any amount credited to your Account for any item deposited using the Service will be considered provisional until such time that we receive payment for the item from the financial institution on which the item was drawn.

You understand that we are not responsible for errors in images that may prevent or delay the deposit of funds into your Account, and that we are not responsible for any image that we do not receive.

You agree that you will not:

  • Modify, change or alter any item or image;
  • Modify, change, alter, translate, create derivative works from, reverse engineer, disassemble or decompile the technology or the Service;
  • Copy or reproduce all or any part of the technology or the Service; or
  • Interfere, or attempt to interfere, with the technology or the Service.


You are eligible for the Service if:

  • You are eighteen (18) years of age or older.
  • You are a member of the Credit Union with an account open for more than sixty (60) days.
  • You are not past thirty (30) days delinquent on any Credit Union loan or obligation.


You understand and agree that there are limitations on deposit frequency and dollar amounts of remote deposits made through Mobile Deposit, that you will not exceed these limits, and that we may change these limits from time to time without notice. The maximum daily deposit limit is $3,000 and the maximum cumulative deposit limit is $10,000 in a rolling thirty (30) day period.


You understand and agree that, for purposes of deposits made using the Service:

  • On a daily basis $225.00 of your deposits in that day shall be immediately available for withdrawal in your Account, subject to the terms of this Disclosure and Agreement.
  • The earliest that funds in excess of $225.00 a day, via the Service, will be available for withdrawal or to pay checks that you have written would be the second (2nd) business day after the business day on which the deposit is received.
  • For determining the availability of a deposit, every day is a business day except Saturdays, Sundays, and federal holidays. If you make a deposit via this Service on a business day during business hours, we will consider that day to be the day of your deposit. However, if you make a deposit via this Service on a day that is not a business day or after our business hours, we will consider that the deposit was made on the next business day that we are open.
  • Check holds or unavailability of the Service may cause further delays in availability of funds beyond that time.
  • Checks deposited via the Service do not fall under the regulatory provisions of Regulation CC - Expedited Funds Availability Act. As such, longer hold periods may apply to these deposited items.


You understand that funds deposited via the Service, while generally available, for funds in excess of $225.00, by the second (2nd) business day after we receive them, may be delayed for a longer period under the following circumstances:

  • We believe a check you have deposited will not be paid.
  • You deposit checks totaling more than $5,000 on any one day via Mobile Deposit, a branch, an ATM, or a combination thereof.
  • You re-deposit a check that has been returned unpaid.
  • Your Account has been overdrawn repeatedly in the last six (6) months.
  • There is an emergency, such as failure of computer or communications equipment.

You understand that funds availability may be delayed, that we will notify you if we delay your ability to withdraw funds for any of these reasons, and that we will tell you when the funds will be available.


You agree to use our products and the Service for lawful purposes and in compliance with all applicable laws, rules and regulations, as well as all laws pertaining to the conduct of your business, if applicable. You warrant that you will only transmit valid items that are acceptable to us for deposit, and that all original checks and items have been handled in accordance with applicable laws, rules and regulations. You promise to indemnify and hold theCredit Union harmless from any damages, liabilities, costs, expenses (including reasonable attorneys’ fees) or other harm arising out of any violation thereof, or that arise due to our acceptance of any item you submit for deposit. This indemnity will survive the termination of your Account and this Agreement.


Any image of a check that you transmit to use must accurately and legibly provide all the information on the front and back of the check at the time it is presented to you by the payer. Prior to capturing the image of the original check, you will endorse the back of the check. Your endorsement will include your Account Number. A check and any image of a check transmitted via the Service must include the accurate and legible presentation of the following and other features as appropriate:

  • Pre-printed information that identifies the check payer and the financial institution on which the original check is drawn;
  • The encoded account number and financial institution routing and transit number;
  • The date the check was written;
  • The payer’s signature(s); and
  • Other information placed on the check prior to the time an image of the check is captured, such as any endorsements applied to the back of the check.
  • The image quality of the check will meet the standards for image quality established by the American National Standards Institute (“ANSI”), the Board of Governors of the Federal Reserve, the Credit Union and any other regulatory agency, clearing house or association.


You understand and agree that you are not permitted to deposit the following items using the Service: • Any item drawn on a financial institution not located in the United States.

  • Any item drawn on your Account.
  • Any item made payable to “cash”.
  • Any item payable to a member and another party who is not a joint owner on the Account.
  • Any third party checks (checks made payable to any person or entity other than a member).
  • Any item that is stamped “non-negotiable,” “void,” or any other word or phrase indicating that the item is not valid.
  • Any item that appears to contain altered information.
  • Any item issued by a financial institution in a foreign country, or is written for an amount in non U.S. currency.
  • Any traveler’s checks.
  • Any item that is incomplete or contains incomplete information.
  • Any item that is “post-dated” or “stale-dated” per our current guidelines.
  • Any item that has been previously negotiated or deposited into any account.


You understand that you are solely responsible for any service charges, overdraft charges, late fees, and returned check/non-sufficient funds charges levied against you, your Account, or any accounts you may have at other financial institutions that may result from our rejection of any item, check holds, or deposit delays of any kind.


In the event that an item that you transmit to us for remote deposit for credit to your Account is dishonored, rejected, or returned for any reason, you authorize us to debit the amount of the item from your Account, or offset the amount from any of your other accounts, and assess appropriate fees per your Membership Agreement and the Credit Union Fee Schedule. You understand that returned deposit activity may result in the cancellation of your Mobile Deposit privileges. You will receive an image of any returned item.


There are currently no monthly fees charged for the Service and no per item deposit fee for use of the Service. Fees are subject to change; for current fee information please see the Credit Union Fee Schedule, available on our website at www.coopfed.org.


You agree to notify us immediately of any changes to your contact information, including your email address, residential and/or mailing address, and telephone number(s), so that all your records at the Credit Union can be updated accordingly. You authorize us to send information and inquiries to the email address we have on file for your Account.


You understand and agree that the Service may, at times, be temporarily unavailable due to system maintenance or technical difficulties that are within or beyond our control, including but not limited to those of the Internet service provider, cellular service provider, internet software. In the event that the Service is unavailable, you understand that you can deposit an original check at one of our branches. It is your sole responsibility to verify that items deposited using the Service have been received and accepted for deposit by us.


You make the following warranties and representations with respect to each image of an original check you transmit to us utilizing the Service:

  • Each image of a check transmitted to us is a true and accurate rendition of the front and back of the original check, without any alterations.
  • The amount, payee, signature(s), and endorsement(s) on the original check are legible, genuine, and accurate.
  • You will not deposit or otherwise endorse to a third party the original item (the original check) and no person will receive a transfer, presentment, or return of, or otherwise by charged for, the item (either the original item, or a paper or electronic representation of the original item) such that the person will be asked to make payment based on an item it has already paid.
  • Other than the digital image of an original check that you remotely deposit through the Service, there are no other duplicate images of the original check.
  • The information you provided to use the Service remains true and correct and, in the event any such information changes, you will immediately notify us of the change.
  • You have not knowingly failed to communicate any material information to us.
  • You have possession of each original check you have deposited using the Service and no party will re-submit any original check for payment that has already been submitted to us or to another financial institution.
  • Files and images transmitted to us will contain no viruses or any other disabling features that may have an adverse impact on our network, data, or related systems.

Mobile Check

You shall mark any original check submitted via Mobile Deposit which the Credit Union has accepted as “For Mobile Deposit” next to the signature endorsement. We suggest that you securely store each original check that you deposit using the Service for a period of sixty (60) days after transmission to us, in case of issues with the deposit, after which time we suggest you shred the original check. You understand and agree that you are responsible for any loss caused by your failure to secure the original checks.


You understand and agree that you indemnify us and hold us harmless against any and all claims, actions, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees and expenses arising from your use of the Service and/or breach of this Disclosure and Agreement. You understand and agree that this indemnification shall survive the termination of this Agreement.


In the event that you believe there has been an error with respect to any original check or image transmitted to us for deposit or a breach of this Agreement, you will immediately contact us regarding such error. Please refer to your EFT Agreement for information on error reporting and resolutions.


Any remote deposits made through the Service will be reflected on your monthly account statement. You understand and agree that you are required to notify us of any error relating to images transmitted using the Service as reflected on your account statement. Please refer to your EFT Agreement for error reporting and resolution.


You understand and agree that we are not responsible for any indirect, consequential, punitive, or special damages or damages attributable to your breach of this Disclosure and Agreement.


You understand that the Credit Union does not make any warranties on equipment, hardware, software or internet provider service, or any part of them, expressed or implied, including, without limitation, any warranties or merchantability or fitness for a particular purpose. The Credit Union is not responsible for any loss, injury or damages, whether direct, indirect, special or consequential, caused by the internet provider, any related software, or the Credit Union’s use of any of them or arising in any way from the installation, use or maintenance of your personal computer hardware, software, or other equipment.


We may amend, modify, add to, delete from, or change the information or terms for the Service indicated in this Disclosure and Agreement from time to time. When changes are made we will update this Agreement. As always, you may choose to accept or decline changes by continuing or discontinuing the use of Online Banking (Web Teller) or Mobile Banking.


You may terminate the Service provided for in this Disclosure and Agreement by contacting us in writing at 1816 Erie Blvd E, Syracuse, New York 13210, Attention: Mobile Deposit. We may terminate your use of the Service at any time without notice. In the event of termination of the Service, you will remain liable for all transactions performed on your Account.


The information in this Disclosure and Agreement applies only to the Services described herein, Provisions in other disclosure documents, as may be revised from time to time, remain effective for all aspects of your Account. GOVERNING LAW You understand and agree that this Disclosure and Agreement and all questions relating to its validity, interpretation, performance, and enforcement shall be governed by and construed in accordance with federal law and the laws of the State of New York, notwithstanding any conflictof-laws doctrines of such state or other jurisdiction to the contrary. You also agree to submit to the personal jurisdiction of the courts of the State of New York.