You are here

Privacy and Trust

Your relationship with the credit union is all about trust. The credit union strives to maintain the privacy of our members and to earn your trust. We always consider your privacy whenever we share information about you. Of course, we could not serve you well if we never shared information. For example, when you order checks, the check printer needs your account number for imprinting at the bottom of the checks and your mailing address for shipping. We strictly, carefully limit and oversee our sharing of information about you. We use our best judgment about when and what to share and with whom to share. Our privacy policy below explains in general terms the way we collect, share, and protect your private information. If you have any questions or concerns, phone us at (315) 471-1116 or fax to (315) 476-0567.

Privacy Rights at Syracuse Cooperative Federal Credit Union

Syracuse Cooperative Federal Credit Union (SCFCU) is owned and governed by its members and run by an elected board of directors. Preserving your privacy is a high priority at SCFCU. This notice explains how we collect, use, and safeguard your personal information.

We are committed to providing you with competitive products and services to meet your financial needs. To do this, we collect and sometimes share information about you to complete your transactions and to provide you with certain financial opportunities.

Information We Collect and Disclose About You

We collect nonpublic personal information about you from a variety of sources, including:

  • Information we receive from you on membership and credit applications or other forms, such as name, address, birth date, phone number, and social security number.
  • Information about your transactions with us or others, such as account balances, payment history, and credit card usage.
  • Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.
  • Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers, or from other institutions where you conduct financial transactions.

We may disclose all of the information that we collect, as described above, to companies that provide services on our behalf (for example, a check printing company or a mailing service) or to other financial institutions with whom we have a joint agreement (such as another credit union or an insurance company), or to an affiliate that provides financial services (like mortgage lending, insurance, financial planning, brokerage services, accounting, preparation of tax-returns). We do not permit these third parties to sell or otherwise release the information we provide to them. We may disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of the credit union, protect the security of our financial records, follow your instructions, or when we have your consent.

If you terminate your membership with Cooperative Federal, we will not share information we have collected about you, except as permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those staff, directors or other volunteers who have a specific purpose in utilizing that information to provide products or services to you. Our staff, directors, and other volunteers are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information. If you have any questions, please contact our staff at (315) 471-1116.

Syracuse Cooperative Federal Credit Union may report information about your account to credit bureaus. Late payments, missed payments or other defaults on your account may be reflected in your credit report.