Having Trouble Signing in to Web Teller?
Some members have reported problems signing in after our upgrade to Web Teller, for two reasons: they bookmarked, or had a shortcut to, the Web Teller page or because their browser was pulling up a cached version of the page - maybe because it was taking a while to load.
To resolve this:
- Get rid of your old bookmark/shortcut to WebTeller
- Go to coopfed.org and then click on Web Teller, then click to Log in to Web Teller. You should see the "new" sign in page, which gives you an option to sign in as a Registered Web Teller User or a New Web Teller User
- IF you're still seeing the old page, or a page that doesn't show those options, clear your browser history. This word document will show you just how to do that, for Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.
Your log-in information will remain the same. If you have any questions, give us a call at 315-471-1116 and press 0 to speak with an operator.
eStatements or Web Teller? You can log in to your eStatement separately from Web Teller, or within Web Teller. You'll choose another password for your eStatements - you can choose to make it the same as your Web Teller password, if you would like.
About Web Teller
Web Teller is our free service you can use to securely manage your Credit Union account online, 24 hours a day, seven days a week.
- See your account status and history
- Transfer funds between your “sub-accounts” (like savings and checking)
- Transfer funds to another member's account
- Make a loan payment from a checking or savings account
- Download information into spreadsheets or bookkeeping programs (see more information below)
Tired of getting security questions every time you log in? Be sure to click to "remember this computer" when you're signing in - then you won't have to answer a security question every time. You must have cookies enabled for this to work.
- The first time you log-in with the default password, you will have to create a new password between 8-10 characters. It is important to select a secure password that others cannot guess, to help protect your information.
- The first time you log-in, you will be required to set up security questions. This will be a one-time event.
If you have questions, please call (315) 471-1116 and press 0 to speak with an operator.
Limit on Transfers from Savings or SuperShare Accounts
Federal regulations limit the number of “pre-authorized” transfers you may make from your savings account. That includes any transfer not done in person or by mail, such as transfers on Web Teller. You may make only six of these transfers per month for each savings account. Any transfers after the sixth one in a month WILL NOT be completed unless done by mail or in person.
If you have never used Web Teller, contact Member Service at (315) 473-0220 to sign up.
Change Your Password
To protect your account, change your password the first time you log in.
Changing your password is easy. Log on to Web Teller and click the Options menu to change your password, or your authentication questions. Use a secure password that you will remember. Avoid numbers or words that are easy for others to guess, like your birth date, phone number, names of family or pets. If you forget your password or are locked out of your account, contact Member Service at (315) 473-0220.
Here's a link to instructions on Google on enabling cookies for different browsers. Note: Cooperative Federal is not responsible for content or links outside of our website.
Please note that if you do allow cookies for our Web Teller, for it to work you will need to allow cookies for the web address from the Web Teller log-in page - https://webteller.cooperativefederal.org/servlet/SLogin?template=/2/en/sloginsc.vm&login=true.
Downloading Account Information
You can download information from your Internet banking accounts in several different formats.
* Quicken - QFX file format
* Microsoft Money - OFX file format
* Comma Delimited—Use this format when importing information into word processing documents or databases.
* Excel®—For download into a Microsoft Office® spreadsheet.
Note: Internet Explorer® automatically opens this file in an Excel file viewer; save it as an Excel worksheet to work on the data in a spreadsheet.
Caution: Most difficulties arise from not having a file type associated with this download. When the file type is not recognized, the file is typically saved in a *.html or *.txt format. You can correct this by defining your Quicken or MS Money application to handle *.qfx (for Quicken) or *.ofx (for MS Money) files.
Quicken: If you are using the data with Quicken software, follow the directions for “Quicken Web Connect” in your Quicken software. See http://www.intuit.com/support/.
Downloading in a Comma Delimited File Format:
1. From the downloading choices, select Comma Delimited and click Submit.
2. To work with the file now, select Open. To save the file and work with it later, select Save.
Note: Be sure to give the filename an extension. Save it as a .DOX or .TXT file to for word processing. If you clicked Open, you need to assign an application to open the file, such as a text editor or word processor.
Downloading as an Excel File:
Download your information as an Excel file in order to save it and work with the data in an Excel spreadsheet. In Internet Explorer, your file will open in an Excel-enabled web viewer.