Web Teller is our free service you can use to securely manage your Credit Union account online, 24 hours a day, seven days a week.

When will my transfer go through on my account?

Please also note that your debit card transactions will take longer to show than an in-office withdrawal, for example. This is because it takes longer for that information to get to us from the merchant you are shopping with.

Web Teller does not update instantly – so the numbers you see may not reflect your current balance. Do not make repeat entries, or your transfer will be made twice.

For up-to-the-minute information, use our Phone Teller service. We will upgrade Web Teller in 2008.

Features

• See your account status and history
• Transfer funds between your “sub-accounts” (like savings and checking)
• Transfer funds to another member's account (requires special authorization)
• Make a loan payment from a checking or savings account
• Download information into spreadsheets or bookkeeping programs (see more information below)

Sign Up

If you have never used Web Teller, contact Member Service at (315) 471-1116 to sign up.

To authorize your Web Teller account to transfer funds to another member's account, we require special authorization. Return a signed Web Teller Transfer Authorization (PDF) form to the Credit Union.

Log On

To log on, click Log On to Web Teller and enter your account number and password.

The first time you use Web Teller this password is the first 5 numbers of your Social Security Number. To protect your account, the Credit Union requests that you change your password.

Change Your Password

To protect your account, change your password the first time you log in.

Changing your password is easy. Log on to Web Teller and click the Password link. Use a secure password that you will remember. Avoid numbers or words that are easy for others to guess, like your birth date, phone number, names of family or pets. If you forget your password or are locked out of your account, contact Member Service at (315) 471-1116.

Expect Delays in Seeing Your Transaction

Transfers and loan payments will not be displayed in Web Teller immediately. Your transaction is posted to your account on the same day, but the transfer may not show on Web Teller until the next business day. Please do not make repeat entries or your transfer will be made twice.

Downloading Account Information

Click Download on the top bar. You can download to spreadsheets like Microsoft Excel or Lotus 1-2-3 using the Comma Separated Values option or you can download Quicken, QuickBooks, or Microsoft Money using the choice QIF Format. QIF format may not work with 2005 or later versions of these programs.